TERMS & CONDITIONS

papipum.com is a platform that provides diamond top up services & jockey services which are legal entities and are owned by PT. Syn Finance Technology (PT Individual). All activities and rules directly related to this platform will be fully governed by the terms and conditions below.

In an unspecified time the terms and conditions will be subject to change. Your use of this platform must comply with any changes that are part of the agreement and are bound by the terms in accordance with the existing changes without exception.

Products and Services

HOW TO ORDER:
The user first selects the product / service that he wants to order according to the data that has been provided. Then the User must follow the steps to make a purchase as follows:

– Filling in Information: Users are required to fill out the form that has been provided including information such as Account ID, Server ID, Email & Password for the use of jockey services or diamond purchasing services
– Selecting a payment method: Users are asked to choose a payment type.
– Whatsapp Users: Users are asked to enter their Whatsapp Number for convenience when transacting and agree to the conditions that apply at papipum.com
– Confirm Order: Users are asked to validate the data that has been previously input.

PAYMENT POLICY

To provide convenience and certainty for users in making transactions on papipum.com, we have currently implemented an online payment system through E-wallet (DANA, Gopay, ShopeePay), Virtual Account and QRIS (Indonesian Standard QR Code).

INVOICE

Invoice is a valid proof of transaction as proof of order and purchase and as a reference for your purchase reference. Proof of Transaction / Invoice will be sent after the order transaction is successful via Whatsapp BOT.

REFUND AND CANCELLATION

Users who have paid for orders / purchases cannot request a refund (REFUND), except in the following conditions:
1. Services (Jockey) that are not being worked on for 24 hours, calculated from the last successful payment.
2. Purchases of Diamonds, Gift Skins, Starlights, Gifts Kharisma that are not sent 24 hours due to repairs by 3rd parties.
Refund procedure:
1. We will first send a message to the user for the refund process.
2. We will ask for shipping information such as account number, etc.
3. The refund/refund process will take 1-2 hours.

TRANSFER & WORKING POLICY

Delivery of Jockey's products & Services will be carried out after we receive confirmation of payment from the User for the purchase made by the user.
Users can find out the order status / transaction details through the delivery receipt which we will send via whatsapp BOT or transaction history on the papipum.com platform.
Delivery will be made on the same day, if the product order and confirmation Payment confirmation by papipum.com is carried out according to operating hours (10:00 - 22:00) 7 days a week.

PRIVACY POLICY

We at papipum.com take your privacy very seriously. We believe that electronic privacy is critical to the continued success of the Internet. We believe that this information is only and should be used to help us provide a better service. That is why we have put in place a policy to protect your personal information.

PROTECT YOUR PRIVACY

We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, a credit card number to make a purchase), we will take reasonable steps to protect it, such as encrypting your card number. We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are only used for payment processing and are not stored for marketing purposes.

We will not share your personal information with other companies or individuals without your permission. We ensure that your order process is secure with the Secure Sockets Layer (SSL) protocol where SSL provides every user with full security.

USE OF COOKIES

This site uses cookies to identify user sessions on the platform. Cookies are only used on the Site to store non-critical data. Cookies are pieces of information from a site that will transfer to your computer's hard drive for record keeping purposes.

Cookies allow websites to maintain user information across connections. Cookies are small strings of characters that are used by many websites to send data to your computer, and in certain circumstances, to return information to the website. Cookies only contain information that members volunteer, and they do not have the ability to infiltrate a user's hard drive and steal personal information. The simple function of cookies is to help users navigate the website with as few obstructions as possible.

FEEDBACK, SUGGESTIONS AND MESSAGES

The development and improvement of our services cannot be separated from your input. If you want to give feedback, suggestions, or messages, you can fill in when you have successfully placed an order (found in the transaction details section).

OPERATIONAL

We will process payment confirmations on operating days and hours, Monday-Sunday 10.00 - 22.00